Cancellation conditions

Cancellation conditions

We use the following cancellation conditions:

Reserving a room or more rooms is a binding agreement.

When you have paid for your reservation (s) through our website (by Paypal), the full amount of the booking will be charged (*)

Cancellation 48 hours before arrival:

  • If you cannot fulfill your reservation, you can cancel free of charge up to 48 hours before 00:00 (CET) of the agreed arrival day by email.
  • You will receive an email confirming your cancellation.
  • The amount will be refunded to your Paypal account free of charge within 24 hours.

Changing your reservation 48 hours before arrival:

  • If you want to cancel or change your reservation, you can do so by email free of charge up to 48 hours before 00.00 (CET) of the agreed arrival day.
  • You will receive an e-mail confirming your adjustment (if this is possible based on place in our B&B).
  • From that moment on, your new reservation is guaranteed.

Cancellation within 48 hours before arrival:

  • We charge costs for cancellations within two days prior to the agreed arrival date before 00:00 (CET) by email.
  • You then pay for one night the room rate / room rates of the stay you booked in our B&B.
  • This amount will be deducted from your Paypal payment.
  • The amount will be deducted from your Paypal account within 24 hours.

Cancellation within 24 hours before arrival:

  • We also charge costs for cancellations within one day prior to the agreed arrival date before 00:00 (CET) by email.
  • You pay 50% of the stay you booked in our B&B.
  • This amount will be deducted from your Paypal payment.
  • The amount will be deducted from your Paypal account within 24 hours.

No cancellation or No Show:

  • We also charge costs for no cancellation or no show on the agreed arrival date.
  • You pay 100% of the stay you booked in our B&B.

 

We always advise you to take out cancellation insurance.
(*)How can I cancel an order or authorization from PayPal?

If you want to cancel an order or authorization from PayPal on your account, please contact B&B Le Petit Bonheur directly. An order or authorization is an agreement between you and B&B Le Petit Bonheur to purchase an object for a certain amount. PayPal cannot cancel this agreement.

To find seller's contact information:

  1. At the top of the page, click Activity.
  2. Click on the transaction in your list of recent transactions.

On the Transaction details page you will see the name, e-mail address and, if available, the telephone number of B&B Le Petit Bonheur customer service.

More information:

  • Orders and authorizations usually expire within 30 days.Authorizations can also be placed for a future purchase, such as a hotel stay or reservation.
  • This type of authorization is not processed until you arrive.
Back